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Use case
Capture leads from support conversations.
Answer the visitor's question first. When the chat shows buying intent, implementation urgency, or a need for a human, collect the details your team needs to follow up.
Answer before you ask
Help first. Lead capture works best after a pricing, implementation, or account question, not as the opening move.
Capture useful context
Collect contact details alongside the question, source page, and conversation history so follow-up isn't generic.
Connect chats to revenue
Track which conversations become leads and which pages drive intent, so support effort connects to revenue.