Use case

Deflect repetitive tickets without losing control of the answer.

The goal isn't to answer everything. It's to handle common questions accurately, cite the source, and surface the misses fast enough to fix them.

Start from approved content

Index docs, site pages, and Q&A so common questions have reliable answers before you rely on the model alone.

Make the misses visible

Low-rated answers and unresolved threads belong in a queue someone owns, not buried in logs.

Escalate with context

When a person needs to step in, hand off the question, recent messages, source page, and contact details, not just an alert.